Gepersonaliseerd Huisdier Herdenkingshart

🌍 Worldwide Shipping from the EU

We ship worldwide from the European Union using registered air mail with signature confirmation upon delivery.

📦 Tracking Your Order
Log in to your account and navigate to Order History > Details to find your tracking number.

You will receive email notifications for each stage of your order.
If you don’t see these messages, please check your Spam/Junk folder or contact your email provider. Alternatively, search online for how to unblock sender emails.

OUR EMAIL SERVICE IS WORKING

• You will receive email notifications for each stage of your order. If you don’t see these messages, please check your Spam/Junk folder or contact your email provider.

📧 How to Ensure Emails from Our Online Shop Always Land in Your Gmail or any other email provider's Inbox and Aren't Marked as Spam or Blocked:

1. Add the Sender to your Google or any other email provider's contacts. We can't help you if your settings are not like this. Contact your email provider for help.

   • Step 1: Open Gmail and find an email from us xxxxxxxxxxxx@xxx.com
     Do not try to send us an email directly to this address; we will not receive it. Every contact is exclusively through the contact form in our online shop!
     If you can’t find our email, it might have been blocked. In that case, proceed with Step 4 below.

   • Step 2: Hover over the sender’s name or email address at the top of the email.

   • Step 3: Click the "Add to Contacts" icon (the little person icon).

   This will help Gmail recognize us as a trusted sender, ensuring our emails go straight to your inbox and not to spam.

2. Create a Filter to Prevent Emails from Being Marked as Spam or Blocked

   • Step 1: Open Gmail and click on the gear icon in the top-right corner, then select "See all settings".

   • Step 2: Go to the "Filters and Blocked Addresses" tab.

   • Step 3: Click "Create a new filter".

   • Step 4: In the "From" field, enter the email address you want to whitelist (e.g., our shop’s email).

   • Step 5: Click "Create filter".

   • Step 6: In the next window, check the box labeled "Never send it to Spam".

   • Step 7: Click "Create filter" to save.

   This will ensure our emails always land in your inbox and won’t get marked as spam or blocked by mistake.

Track your package via:

• Aftership

• 17Track

• Posta.hr (for tracking numbers like RGxxxxxxHR)

⚠️ Important Notices

• Cash on delivery is NOT available.

• Always provide a valid mobile number with country code when ordering (e.g., +365 456 7686 576).

• Do not order to P.O. Boxes, or if you cannot be home to sign for the package, parcels cannot be left with neighbors.

• If a package sent to a P.O. Box is lost or undelivered, no refund will be issued.

⚖️ Customer Responsibility for Legal Compliance
The customer is responsible for ensuring that the product is legal to import into their country, including complying with all import regulations, obtaining necessary permits, and paying applicable customs duties, taxes, and other fees. Please check your local laws before ordering to avoid any issues with customs or delivery.

📦 Lost, Returned & Reshipping Packages

• Brazil & Mexico Customers: We cannot refund packages lost or destroyed by customs.

• If your package is returned, we will refund only the product cost — shipping costs are non-refundable.

• Return postage (€2) and any reshipping costs must be covered by the customer.

• If a package is returned to us for any reason, you are responsible for paying the return shipping (€2) plus the cost to resend the package.

🚚 Shipment Delivery
Registered shipments require a signature.

If your tracking shows that the package is still at the origin post office, it is in transit — contact your local post office for updates.

Unfortunately, neither we nor the post office through which your order was sent can help you with the question of where your order is. When you see that your package is in your country, you MUST contact your post office with the tracking number and discuss the matter with them. We send all orders by official state mail.

We are not responsible for delivery times and cannot track shipments on your behalf.

📅 Delivery Options & Estimated Times

Estimated Delivery Time:

• Within the EU: 3–20 days

• Worldwide: 5–30 days

• USA Examples: Delivered in 13, 17, 19, 22, or 27 days.

• Note: Delivery times depend on your location and local postal system. COVID-19 or holiday seasons may cause additional delays.

💰 Shipping Costs
Shipping and handling fees are calculated automatically at checkout based on the parcel weight and destination.

⏰ Order Processing Hours
We do not process or ship orders on Saturdays or Sundays.

💳 Payment Options

• Bank Transfer (SEPA / IBAN / SWIFT-BIC)
  Include your order reference in the payment description (e.g., "SGS-19811702").
  Orders without payment within 7 days will be automatically cancelled.

• PayPal
  Payments are accepted in Euros only.
  Please select Euros during checkout.

• Card Payment
  For card payments, visit our partner site: exotic-seeds.store
  We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.

⚠️ Transaction Fees
Customers are responsible for any bank or PayPal transaction fees.
Please ensure accurate payment details for faster order processing.

📢 Final Notes
Before placing your order, always check our website for special notices, holiday schedules, or specific shipping conditions that might affect your purchase.

Important Notice: Digital Invoices

To help reduce paper waste, we do not include a printed invoice with your order. You can easily download and print your invoice at any time by visiting your Order History in your account profile.